Responsible Gaming at ft99 — Play Safely, Stay in Control
ft99 believes that gaming is entertainment. Our responsible gaming tools are here to help every Bangladesh player maintain healthy boundaries and enjoy gaming on their own terms.
Gaming Should Be Fun — Not a Burden
ft99 is an online gaming and sports betting platform built for adults who want to engage with cricket betting, live casino, slots, and crash games as a form of leisure. We take pride in the quality of our game library and the speed of our BDT payouts via bKash, Nagad, and Rocket. But we take equal pride in the tools and policies we have built to keep gaming safe. Responsible gaming is not a checkbox on our list — it is a design principle embedded in every part of how ft99 works.
Every player who joins ft99 has access to a full suite of responsible gaming controls from the account settings page. These controls are not hidden in a sub-menu or gated behind a support ticket — they are available immediately, at any time, and they take effect immediately when activated. Our support team is also reachable seven days a week for players who want to discuss their gaming habits or request additional controls. We know that gambling can occasionally become a problem, and we want ft99 to be a platform that responds to that reality with honesty and practical help rather than silence.
Age Restriction — 21 and Above Only
Registration and use of the ft99 platform is limited to adults who are 21 years of age or older at the time of registration. This requirement applies to all players regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, or Rangpur. ft99 reserves the right to request proof of age at any time and will close any account found to belong to a person under 21 years of age.
Age verification is not a formality at ft99. Our platform reviews registration data and may request a copy of a National Identity Card (NID) or passport before processing any withdrawal. Providing false information about your age to circumvent this requirement is a serious breach of our Terms and Conditions, and ft99 will void all funds associated with any account found to have been opened in breach of the minimum age requirement. If you are a parent or guardian and believe that a person under 21 in your household may have accessed ft99 without your knowledge, please contact our support team immediately at [email protected]. We will act promptly.
Responsible Gaming Tools Available to All Players
All six tools below are available from your account settings page at any time. They take effect immediately when you apply them.
How to Activate Your Responsible Gaming Controls
All responsible gaming tools on ft99 are accessible directly from your account settings page once you are logged in. Navigate to the Responsible Gaming section within account settings and you will find deposit limit controls, session reminder settings, time-out options, and your activity history. Changes to deposit limits and session reminders take effect immediately when you save them. For time-out and self-exclusion, the restriction is applied immediately and a confirmation is sent to your registered contact details. There is no waiting period for restrictions to take effect — only for relaxing restrictions, which requires a minimum cooling-off period to protect you from impulsive decisions.
If you find that you cannot locate the responsible gaming controls, or if you want to activate a time-out or self-exclusion more quickly, contact our support team directly at [email protected] and we will apply the restriction to your account immediately. You do not need to explain your reasons — your request will be acted on without question. Our support team handles all responsible gaming requests with complete confidentiality.
Warning Signs That Gaming May Be Becoming a Problem
Gaming becomes a problem when it stops being fun and starts causing financial, emotional, or social harm. The following signs may indicate that your relationship with gaming needs attention.
- ⚠️You are spending more money on gaming than you can comfortably afford, or borrowing money to fund gaming sessions.
- ⚠️You find yourself chasing losses — placing additional bets to try to recover money you have already lost in a session.
- ⚠️Gaming is interfering with your work, studies, family responsibilities, or daily routine in ways that concern you or people close to you.
- ⚠️You feel anxious, irritable, or low in mood when you are not gaming, or you are using gaming as a way to escape from stress or difficult emotions.
- ⚠️You have tried to reduce or stop gaming but have found it difficult to do so, or you have concealed the extent of your gaming from family or friends.
- ⚠️You are spending an increasing amount of time thinking about gaming — planning your next session, reliving past sessions, or calculating potential winnings — to a degree that feels out of proportion.
What to Do If You Are Concerned About Your Gaming
If you recognise any of the warning signs above, the most important step is to acknowledge the concern and act on it promptly. ft99 provides immediate tools — deposit limits, time-out, and self-exclusion — that can help you regain control quickly. These are available from your account settings page without any need to contact support first. If you activate a deposit limit or time-out, we encourage you to also use that period of reduced or paused gaming to reflect on your habits and decide whether further steps are needed.
For longer-term concerns, self-exclusion is the most powerful tool available. When you request self-exclusion, your ft99 account is locked for the full exclusion period — you cannot log in, you cannot place bets, and you cannot make deposits. Your existing verified balance will be returned to your registered payment method before the account is locked. Self-exclusion requests take effect within minutes. After the exclusion period ends, your account does not automatically reopen — you must contact support and go through a re-activation process, giving you an additional point of reflection before returning to gaming.
Contact ft99 Support for Responsible Gaming Help
Our support team is available seven days a week to assist with any responsible gaming request, no matter how simple or serious.
Send your responsible gaming request or concern to [email protected]. Please use the subject line 'Responsible Gaming' so your message is routed to the right team member immediately. All responsible gaming requests are handled confidentially, and we aim to respond within 2 hours during standard Bangladesh Standard Time operating hours.
If you need to be excluded from ft99 immediately and cannot access your account settings, email [email protected] with the subject line 'Urgent Self-Exclusion'. Our team will lock your account within minutes of receiving your request, without requiring you to log in or go through any additional verification steps. Your safety comes first.
ft99's Commitment to Responsible Gaming
Responsible gaming at ft99 is not a policy document that sits in a drawer. It is an active programme. Our platform monitors gaming activity across all accounts and uses data signals — such as rapid increases in deposit frequency, unusually long sessions, and patterns of loss-chasing — to identify players who may benefit from intervention. Where these signals are detected, our team may reach out proactively. We do not do this to embarrass anyone; we do it because we believe a platform worth using is one that looks out for the people who use it.
ft99 is a platform for adults aged 21 and above. Playing here should be something you choose freely and enjoy as entertainment — not something that controls you. If your gaming on ft99 ever stops feeling like entertainment, we want to be the first platform you turn to for help — not the last. Use our tools, talk to our support team, and remember that the door to responsible gaming assistance at ft99 is always open.
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