ft99 Privacy Policy — How We Handle Your Personal Data
We are committed to protecting the privacy of every ft99 player. This policy explains what data we collect, why we collect it, and how it is kept secure.
Introduction
This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal data by ft99 ("we", "us", "our") in connection with the operation of the ft99 online gaming platform accessible at https://ft99.onl. This Policy applies to all persons who register an account, visit the platform, or otherwise interact with any ft99 service (collectively "Users" or "Players"). By accessing or using the ft99 platform, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, you must cease using the platform immediately.
ft99 takes data protection seriously. We collect only the personal data that is necessary to provide our services safely and effectively. We do not sell personal data to third parties. We do not share personal data with marketing partners without explicit Player consent. This Policy describes in plain terms what we do with your data — not to obscure our practices but to be transparent about them. If you have any question after reading this Policy, you may contact us at [email protected].
Categories of Data We May Collect
Depending on how you use ft99, we may collect the following categories of personal data.
Section 1 — How We Collect Personal Data
When you register an ft99 account, you provide us with your mobile number, a chosen username, and a password. During the KYC (Know Your Customer) verification process — which ft99 may request at any time, and which is mandatory prior to processing withdrawals above a defined threshold — you provide your full name, date of birth, and a copy of a government-issued identification document such as a National Identity Card (NID) or passport. When you make a deposit or request a withdrawal, you provide your bKash number, Nagad number, Rocket number, or bank account details. When you contact support, you may provide us with additional information relevant to your query.
When you access ft99 through any browser on any device, our platform automatically records certain technical data including your IP address, the type and version of browser you are using, your device's operating system, the pages or game sections you navigate to, the duration of your session, and timestamps for logins, logouts, and in-game actions. This technical data is necessary to operate the platform securely, to diagnose faults, to prevent fraudulent access, and to comply with anti-money laundering obligations. We do not use this data to build advertising profiles.
ft99 may receive information about you from third-party payment processors (such as bKash, Nagad, and Rocket) in the form of transaction references and confirmation statuses. We may also receive fraud-risk signals from anti-fraud service providers. Where we engage third-party identity verification services to assist with KYC compliance, those services may return verification status data to us. In each case, the third party providing data to ft99 is separately bound by its own data protection obligations, and ft99 uses any such data only for the purposes described in this Policy.
Section 2 — How We Use Your Personal Data
We use your personal data primarily to create and administer your ft99 account, to verify your identity and age, to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, to provide access to the game library and sportsbook, to settle bets and credit winnings, to apply bonuses and responsible gaming restrictions, and to communicate with you about your account via SMS or your registered contact channel. These uses are necessary for the performance of our contract with you as a Player. Without this data, we cannot provide the service.
ft99 is required by applicable law and regulation to retain certain records relating to Player identity, financial transactions, and gaming activity. We retain this data for as long as required by law and for as long as it may be needed to resolve any dispute, investigate fraud, respond to a law enforcement request, or defend a legal claim. Specifically, financial transaction records are retained for a minimum of five years from the date of the transaction. Identity verification documents are retained for a minimum of five years from the date of account closure. ft99 co-operates fully with law enforcement authorities in connection with lawful requests relating to the platform.
ft99 uses gaming activity data — including session lengths, deposit frequency, bet sizes, and gaming patterns — to monitor for indicators of problem gambling. Where our systems identify patterns that may suggest a Player requires intervention, we may take protective action including displaying responsible gaming messaging, imposing temporary deposit or session limits, or contacting the Player directly. This use of data is not punitive; it is a core part of our commitment to player welfare. Players may access and manage their own responsible gaming settings at any time from the account settings page.
Section 3 — Disclosure of Personal Data
ft99 does not sell your personal data. We may share your personal data with the following categories of recipients, and only to the extent necessary for the specific purpose: (a) payment service providers (bKash, Nagad, Rocket, Upay, banking partners) — to process transactions; (b) KYC and identity verification providers — to confirm your identity and age; (c) anti-fraud and risk management service providers — to protect the platform and its users from fraudulent activity; (d) IT and hosting service providers — who maintain the infrastructure on which ft99 operates; (e) legal and professional advisers — where disclosure is necessary for legal proceedings or regulatory compliance; (f) law enforcement and regulatory authorities — where disclosure is required by law or court order. All third-party recipients are contractually required to maintain appropriate data security standards and to use shared data only for the specified purpose.
ft99's platform infrastructure may involve the storage or processing of personal data outside of Bangladesh. Where data is transferred to a jurisdiction outside Bangladesh, ft99 takes steps to ensure that appropriate safeguards are in place to protect the data to a standard consistent with this Policy. This may include contractual protections with the receiving party. By using the ft99 platform, you acknowledge and consent to such transfers as described in this clause.
Section 4 — Your Rights Over Your Personal Data
You have the right to request a copy of the personal data that ft99 holds about you. You also have the right to request correction of any personal data that is inaccurate or incomplete. To make either request, contact us at [email protected] with the subject line 'Data Access Request' or 'Data Correction Request'. We will respond within a reasonable period, and in any event no later than 30 days from receipt of a valid request. We may need to verify your identity before processing a data access or correction request.
You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and no other legal basis applies; (c) the data has been processed unlawfully. ft99 will evaluate erasure requests in light of its legal obligations — in particular, financial transaction and KYC records must be retained for the minimum periods described in this Policy. Where erasure is not possible for legal reasons, we will inform you of this and explain what data must be retained and why.
ft99 may send promotional messages to your registered mobile number or email address relating to offers, bonuses, and platform updates. You may opt out of marketing communications at any time by contacting [email protected] with the subject line 'Unsubscribe'. Please note that opting out of marketing communications does not affect the delivery of account-related messages (such as withdrawal confirmations, login alerts, or responsible gaming notifications), which are considered essential service communications and will continue to be sent regardless of your marketing preference.
Section 5 — Cookies, Security, and Data Retention
ft99 uses cookies and similar browser-level technologies to maintain your session, remember your login state, enable platform functionality, and analyse aggregate usage patterns. Session cookies are deleted when you close your browser. Persistent cookies may remain on your device for a defined period to allow the platform to recognise your device on return visits and to maintain your preferences. You may disable cookies in your browser settings; however, doing so may impair your ability to log in or access certain platform features. ft99 does not use advertising or tracking cookies from third-party networks.
ft99 implements 256-bit SSL (Secure Socket Layer) encryption across the entire platform, ensuring that all data transmitted between your device and our servers is encrypted in transit. Personal data is stored on secured servers with access restricted to authorised personnel only. ft99 conducts regular security reviews and penetration testing to identify and address vulnerabilities. Player passwords are stored using one-way cryptographic hashing — ft99 staff cannot see your password, only a hashed representation of it. Despite these measures, no digital system is entirely immune to risk; in the event of a data breach that is likely to result in risk to Players, ft99 will notify affected players and relevant authorities as promptly as practicable.
ft99 retains personal data for no longer than is necessary for the purpose for which it was collected, subject always to longer retention where required by law. Account data is generally retained for the duration of the Player's relationship with ft99 and for a period of up to five years thereafter, unless a longer period is required by applicable regulation. Gaming activity logs may be retained for up to seven years. Where you request deletion of your account and no legal obligation requires us to retain your data, we will delete or anonymise your personal data within a reasonable period of the closure of your account. Anonymised data — from which no individual can be identified — may be retained indefinitely for analytical purposes.
Contact and Policy Updates
If you have any question about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ft99 has handled your personal data, please contact us at [email protected]. When contacting us about a data matter, please include your registered username and a brief description of your request so we can assist you promptly. We aim to respond to all data-related enquiries within 30 days.
ft99 reserves the right to update this Privacy Policy at any time. Where we make material changes to this Policy, we will notify registered Players via their registered contact channel prior to the change taking effect. The most current version of this Policy is always available on this page. Continued use of the ft99 platform following notification of a change to this Policy constitutes acceptance of the revised Policy.
Questions About Your Privacy?